YOUR INFORMATION
Privacy Policy
This policy explains how Cole Property Care handles personal information connected with website visits, inquiries, quotes, and property-care services.
1. Scope
This privacy policy applies to information handled by Cole Property Care through colepropertycare.com and through direct quote or service communications. Cole Property Care operates in Alberta and handles personal information in accordance with applicable Canadian and Alberta privacy requirements.
2. Information we may collect
When you contact Cole Property Care, you may choose to provide your name, phone number, email address, property address, requested service, job details, timing, access information, contact preferences, messages, quote discussions, scheduling details, and service records. Please do not include sensitive information that is not reasonably needed to discuss or complete the requested property service.
3. How information is used
Information may be used to respond to inquiries, prepare quotes, confirm requested work, schedule and provide services, maintain reasonable business records, address questions or disputes, and meet legal, tax, safety, and recordkeeping obligations. Personal information is not collected, used, or disclosed for unrelated purposes without consent unless permitted or required by law.
4. How the website quote form works
Quote requests are submitted over an HTTPS connection to the website hosting provider, which processes and stores the submission in the site’s authenticated account so Cole Property Care can review and respond to it. The form includes automated spam screening. You can also choose to contact Cole Property Care directly by phone, text, or email.
5. Sharing and service providers
Cole Property Care does not sell personal information. Information may be shared only when reasonably necessary to operate the business, complete requested work, obtain professional services, process records, or comply with law. The website hosting and form-processing provider processes information needed to deliver, protect, and operate the website and quote form. This website does not include advertising trackers or analytics scripts at launch.
6. Retention and safeguards
Personal information is kept only as long as reasonably needed for the purposes described above or for applicable business and legal requirements. Reasonable safeguards should be used based on the sensitivity of the information. No internet or email system can be guaranteed completely secure.
7. Access, correction, and your choices
You may ask what personal information Cole Property Care holds about you, request correction of inaccurate information, or ask a privacy question. Requests may be subject to identity verification and exceptions permitted by law. This website is designed not to set first-party cookies or store form entries in the browser.
8. Privacy contact
Send privacy questions or written access and correction requests to Cole Property Care in Lethbridge, Alberta at caleb.cole@colepropertycare.com or (403) 360-0209.
9. Changes to this policy
This policy may be updated when business practices, website features, or legal requirements change. The effective date identifies the latest posted version.
This plain-language policy is provided for general business information and is not legal advice. It should be reviewed if the website adds analytics, online payments, account features, or other material data-processing features.