What counts as a push?+
One completed clearing of the agreed service areas counts as one push.
What does unlimited mean?+
Unlimited covers qualifying snowfall days, with one included clearing on each qualifying day. It does not include unlimited same-day or on-demand repeat visits.
What happens if my property wasn't cleared properly?+
Work missed or improperly completed by Cole Property Care will be corrected free of charge. Contact us so we can review the issue.
Can I request additional clearing?+
Yes. Additional customer-requested clearing beyond what your plan includes can be arranged for an agreed additional charge.
Is ice melt included?+
No. Ice melt and specialized ice removal are paid add-ons and must be agreed upon separately.
When will my property be cleared?+
Your quote and service agreement set the qualifying snowfall criteria and contracted service window. Clearing is scheduled based on conditions and route order. Any applicable municipal snow-clearing requirements still apply; specific completion times are not promised unless stated in your agreement.
What if my driveway is larger than a double driveway?+
Larger or unusually complex properties receive customized pricing after an in-person assessment.
How do billing and cancellation work?+
Billing dates, payment method, service start and end dates, and cancellation notice requirements are specified in your written service agreement before you accept a plan. Online subscriptions and automatic payments are not processed on this page.