Snow Removal Terms of Service.

1. Quote and coverage

Every customer receives an in-person property assessment. Your quote identifies exactly which sidewalks, pathways, driveway areas, access routes, and other surfaces are included. Service is limited to the agreed areas. Larger-than-standard double driveways and unusual layouts are quoted individually.

2. Monthly plans and included visits

Published prices are starting monthly rates in Canadian dollars. The final monthly price depends on property layout, dimensions, access, and scope.

• Pathway Standard (from $99/month): agreed sidewalks and pathways, up to six clearing visits per month.
• Pathway Unlimited (from $129/month): agreed sidewalks and pathways, one included clearing per qualifying snowfall day.
• Property Standard (from $199/month): up to a standard double driveway plus agreed sidewalks and pathways, up to six clearing visits per month.
• Property Unlimited (from $249/month): up to a standard double driveway plus agreed sidewalks and pathways, one included clearing per qualifying snowfall day.

3. What is a push?

A push is one completed clearing of the agreed service areas. A return visit to correct areas we missed or improperly completed does not count as an additional billable push.

4. Qualifying snowfall and unlimited coverage

A qualifying snowfall is a snow event meeting the trigger established in your written agreement. No general snowfall threshold is promised on this website. Unlimited refers to qualifying snowfall days and includes one clearing on each such day. It does not include repeated same-day or unlimited on-demand clearings.

5. Scheduling, service windows, and municipal requirements

After a qualifying snowfall, service is automatically placed into the scheduled route. Your quote and agreement specify the applicable service window and route expectations. Exact completion times are not promised unless your agreement expressly provides them. Weather severity, access restrictions, and safe working conditions may affect operations and will be communicated when relevant.

Municipal snow and sidewalk requirements may apply separately to property owners and occupants. The service agreement should specify any timing necessary to address those requirements; hiring a contractor does not automatically remove a property's legal responsibilities.

6. Additional visits and ice service

Customer-requested clearing beyond the visits included in the plan is available by agreement and may carry an additional charge confirmed before the visit. Ice melt, salting, and specialized ice removal are not included in these prices and are separately quoted add-ons.

7. Quality concerns and corrections

If Cole Property Care misses work in an agreed area or performs it improperly, contact us promptly with the address and issue. Work we missed or improperly completed will be corrected free of charge. Changes to scope, newly deposited snow after a completed visit, and customer-requested extra work are treated separately.

8. Property access and safety

Customers should tell us about gates, cars, steps, loose materials, buried objects, landscaping features, irrigation fixtures, and other hazards within the service area. The written agreement will describe any access requirements, limitations, and how obstructed or unsafe areas are handled.

9. Billing and payment

Plans are quoted as monthly recurring service, not per-visit billing for included clearing. Before activation, the written agreement confirms the billing start and end dates, invoice schedule, due dates, accepted payment methods, treatment of partial months, and any applicable charges. No payment or automatic billing is activated by this website or quote form.

10. Cancellation and service changes

Cancellation notice, effective date, any fees or refunds, renewals, and changes to the service scope or monthly plan must be set out in the agreement before signup. Request changes directly through the contact methods below. No specific cancellation period is represented as finalized by this page.

11. Questions and agreement review

We provide the final property-specific terms for review before service starts. Questions about route times, unusual weather events, extra visits, coverage, and payment should be resolved in writing before acceptance.

Cole Property Care
Lethbridge, Alberta
(403) 360-0209
caleb.cole@colepropertycare.com